Partner Success Manager

Landmark Technologies Landmark Technologies is one of Ireland’s leading IT outsourcing and Cloud Service Providers. As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions. Role Purpose The Partner Success Manager plays a pivotal role in driving client satisfaction, retention, and growth.

This senior leadership team (SLT) position combines strategic account management with team leadership, ensuring that client relationships are nurtured and expanded through proactive engagement and solution-oriented thinking. Acting as a key liaison between clients, account managers, and technical delivery teams, the Partner Success Manager ensures service excellence and long-term partnership success.

At Landmark Technologies it is important that we build our team to support our longer-term vision and core values. The Harrison Assessments questionnaire helps us to identify your work preferences, motivations and personal expectations, as well as your technical abilities relevant to this particular role. Please ensure you click the link below and fill out this questionnaire to complete your application.

Https://survey.harrisonassessments.com/w533-nyqj-idjs 

Key Responsibilities

• Lead, coach, and develop a high-performing Account Management team through structured 1:1s, feedback, and development planning.

• Personally manage a portfolio of strategic client accounts, ensuring retention and satisfaction.

• Drive client engagement through strategic account planning and proactive relationship management.

• Identify and execute upselling and cross-selling opportunities to increase Monthly Recurring Revenue (MRR) and project sales.

• Collaborate with internal teams to deliver tailored solutions aligned with client needs.

• Monitor and report on account performance, forecasting, and client satisfaction metrics to senior leadership.

• Champion consistent and efficient account management processes, systems, and reporting.

• Promote a client-focused, results-driven environment within the Professional Services team, whilst demonstrating the organisation’s core values and aligned behaviours.

Eligibility – Skills, Qualifications & Experience

The ideal candidate will bring a blend of relevant experience, technical knowledge, and professional qualifications where required, that enable success in a dynamic, client focused environment.

• Proven experience in account management, customer success, or client services, ideally within an IT MSP or technology services environment.

• Demonstrated leadership and team development experience.

• Strong commercial acumen with a track record of identifying and delivering growth opportunities through both MRR and project-based sales.

• Exceptional relationship-building, negotiation, and communication skills.

• Solid understanding of IT services including Microsoft 365, Azure, cybersecurity, networking, and managed services.

• Proficiency in CRM and PSA tools (e.g., ConnectWise, Autotask, HubSpot).

• Excellent organisational and reporting capabilities.

• Full, clean driving licence (own vehicle preferred).

Suitability – Traits, Behaviours & Competencies The ideal candidate will demonstrate a strong alignment between behavioural traits and role success factors, team dynamics and cultural fit.

• Leadership & Coaching: Motivates and develops others, fostering accountability and performance.

• Strategic Thinking: Balances tactical execution with long-term vision.

• Client-Centricity: Builds trust and loyalty through empathy, responsiveness, and value delivery.

• Commercial Orientation: Recognises and acts on opportunities for revenue growth.

• Influence & Persuasion: Communicates with positive impact, adapting style to audience and context.

• Accountability: Owns outcomes and drives continuous improvement.

• Resilience & Problem Solving: Navigates challenges with composure and creativity.

• Collaboration: Works effectively across teams to deliver shared goals.

• Integrity & Professionalism: Demonstrates ethical behaviour and professionalism in all interactions and behaviours are aligned to the company values. Key Performance Indicators Success in this role will be measured through a set of clearly defined performance indicators that reflect client satisfaction, revenue growth, and team effectiveness.

Client Satisfaction & Retention:

o Net Promoter Score (NPS) and CSAT ratings across managed accounts

o Retention rate of strategic clients

Revenue Growth & Commercial Impact:

o Growth in Monthly Recurring Revenue (MRR) and project-based sales through upselling and cross-selling

o Achievement of account growth targets and profitability margins

•Team Leadership & Development:

o Completion of structured 1:1s, development plans, and performance reviews

o Improvement in account manager performance metrics

Operational Excellence:

o Delivery of client and team TBRs (Target Business Reviews)

o Consistency and accuracy in account reporting and forecasting

Strategic Contribution:

o Alignment of account plans with company goals and client needs

o Identification and execution of strategic opportunities for partnership growth

Package and Benefits

We believe in recognising and rewarding great work, which is why we offer a benefits package designed to attract, retain, and support top talent.

• Competitive salaries

• Competitive bonuses

• Annual pay reviews https://landmark.ie/

• Health insurance

• Tiered pension

• Length of service holidays

• Company Outings & Weekends

• Company laptop

• Branded clothing for this role

• Mileage Allowance

• Full induction

• Career planning

• Paid volunteer time

• Learning and development

• Healthy food and snacks

• Personal Financial Clinic