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L2 Service Desk Engineer

  • Hybrid
    • Dublin, Leinster, Ireland
  • tech

Job description

Overview : L2 Service Desk Engineer


We are seeking a skilled Level 2 (L2) Engineer to join our dynamic team at Landmark Technologies, a leading Managed Services Provider (MSP). The ideal candidate will possess expertise in managing and troubleshooting various IT infrastructure components, with a strong focus on Sonic wall Firewalls, Ubiquiti Wifi solutions, Microsoft 365, SharePoint, and Azure services. As an L2 Engineer, you will play a crucial role in ensuring the stability, security, and performance of our clients' IT environments.

Job requirements

Responsibilities:

  1. Sonicwall Firewall Management:


    • Configuration, maintenance, and troubleshooting of Sonicwall firewall appliances.

    • Implementation of firewall rules, VPN tunnels, NAT policies, and security services.

    • Monitoring firewall logs and responding to security incidents promptly.

  2. Ubiquiti Wifi Solutions:


    • Deployment, configuration, and optimization of Ubiquiti Wifi access points and controllers.

    • Performing site surveys, RF analysis, and wireless network troubleshooting.

    • Ensuring seamless connectivity and high-performance Wifi networks for clients.

  3. Microsoft 365 Administration:


    • Managing user accounts, licenses, and permissions within Microsoft 365 environment.

    • Configuring and troubleshooting Exchange Online, SharePoint Online, and OneDrive for Business.

    • Implementing security policies, data loss prevention (DLP), and compliance measures.

  4. SharePoint Management:


    • Designing, implementing, and customizing SharePoint sites and document libraries.

    • Configuring SharePoint permissions, workflows, and metadata.

    • Troubleshooting issues related to SharePoint access, performance, and integration.

  5. Azure Services:


    • Administration of Azure Active Directory (AAD) including user and group management, conditional access policies, and Azure AD Connect.

    • Deployment and management of Azure virtual machines (VMs), storage accounts, and networking resources.

    • Monitoring Azure resources for performance, availability, and cost optimization.

  6. Client Support and Troubleshooting:


    • Providing Level 2 technical support to clients via phone, email, or ticketing system.

    • Investigating and resolving complex IT issues across various technologies within agreed SLA.

    • Documenting solutions, troubleshooting steps, and best practices for knowledge sharing.

  7. Proactive Maintenance and Monitoring:


    • Conducting regular health checks, performance tuning, and security assessments for client environments.

    • Utilizing RMM (Remote Monitoring and Management) tools for proactive monitoring and alerting.

    • Identifying potential issues before they escalate and recommending preventive measures.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

  • 3+ years of experience in a similar role, preferably within a Managed Services Provider (MSP) environment.

  • Strong proficiency in configuring and troubleshooting Sonicwall Firewalls, Ubiquiti Wifi solutions, Microsoft 365, SharePoint, and Azure services.

  • Certifications such as Sonicwall Network Security Administrator (SNSA), Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.

  • Excellent communication skills with the ability to effectively interact with clients and team members.

  • Proven problem-solving skills with a proactive and customer-centric approach.

  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

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